Privacy Policy

Effective Date: 07/04/2024

Thank you for choosing ABQ Spay & Neuter for your veterinary needs. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or utilize our veterinary services.

Information We Collect:

We may collect various types of information, including but not limited to:

  • Personal Information: Name, address, phone number, email address.

  • Pet Information: Pet name, breed, age, medical history.

  • Transaction Information: Details about services provided, payments, and invoices.

How We Use Your Information:

We use the information we collect for the following purposes:

  • Providing veterinary services and treatment to your pets.

  • Communicating with you (calls & SMS) about appointments, services, and important updates.

  • Processing payments for services rendered.

  • Internal record-keeping.

Information Sharing:

We do not share your information with third parties for marketing purposes. Your personal and pet information is kept confidential and is only shared under the following circumstances:

  • With your explicit consent.

  • When required by law or in response to legal process.

  • To protect the safety and well-being of your pet or others.

By using our website and veterinary services, you agree to the terms outlined in this Privacy Policy.

SMS Privacy Policy:

No mobile opt-in data or numbers will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Terms of Use (or SMS/Mobile Messaging Terms & Conditions)

1. You will receive messages for upcoming appointments, scheduled services, and general customer care.

2. You can cancel the SMS service at any time. Just text "STOP" to the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To resubscribe and opt back in to receive texts from this number, text “START”.

3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or how to unsubscribe.

4. Carriers are not liable for any delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies, and if you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Opting Out: Texting the keyword STOP to the mobile number you received messages from will opt you out of the messaging program. You will receive a final confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.”

Contact Information:

ABQ Spay & Neuter

1620 Central Ave SE

Albuquerque, NM 87106

Phone: (505) 532-3325

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Please check our website for the latest version. Your continued use of our services after any changes to the Privacy Policy constitutes acceptance of those changes.